At visa4d, your privacy is not taken lightly. This Policy clearly explains what personal data we collect, why we need it, how we protect it, and what your rights are as a player regarding the information you share with us. We are committed to full transparency in every aspect of data handling.
Your Data Is Safe With Us
All visa4d player personal information is protected with 256-bit SSL encryption and is never sold to third parties.
This isn't just a promise — it's how we handle your data every single day
All data transmitted between your device and visa4d's servers is protected with 256-bit SSL encryption — the same security technology used by Malaysia's major banks, including Maybank and CIMB. Your information is never transmitted without protection.
Visa4d never sells, rents, or shares players' personal information with any third party for marketing purposes. Your data belongs to you — we use it solely for the platform operations it is needed for, and nothing beyond that.
We only collect data that is strictly necessary to operate the visa4d platform safely and efficiently. No excess or irrelevant data is collected. This "minimum collection" principle ensures that your data footprint on our platform is kept as small as possible.
You have the right to know what data we hold about you, to request corrections to inaccurate information, and in certain circumstances to request its deletion. The visa4d support team processes all data-related requests within 14 business days.
All player data is stored in a server environment protected by multiple layers of physical and digital security. Access to the player database is restricted to authorised visa4d personnel only, and every access is automatically logged.
Visa4d is committed to being fully transparent with players about how their data is used. This Privacy Policy is written in plain, easy-to-understand language — not loaded with confusing legal jargon — so you know exactly what happens to your information.
Important Note: This Privacy Policy explains how visa4d ("we", "the platform") collects, uses, stores and protects your personal information ("Player"). By registering and using the visa4d platform, you agree to the data handling practices described in this document. Please read it carefully before creating an account.
This Privacy Policy forms part of the overall agreement between you and the platform visa4d accessible at https://visa4d.wine. This document should be read together with Terms & Conditions our platform.
visa4d respect the privacy of every player and take data protection responsibilities seriously. We adhere to internationally recognised data protection principles and are committed to ensuring that all data we collect is used responsibly, stored securely, and never misused under any circumstances.
This Policy applies to all users of the visa4d including registered players, website visitors, and any individuals who interact with our services through communication channels such as live chat and support email. If you are using our services on behalf of a company or organisation, you confirm that you have the authority to submit that organisation's data to us under the terms set out in this document.
This Privacy Policy is a living document. visa4d may update it from time to time to reflect changes in operational practices, legal requirements, or service improvements. The "Last Updated" date at the top of this page will always be revised whenever changes are made. We encourage you to check this page regularly.
visa4d only collects data that is strictly necessary to provide platform services safely and efficiently. The data we collect falls into several key categories:
When registering an account at visa4d, you are required to provide:
Prior to processing the first withdrawal or when required by the compliance system, visa4d may request additional identity verification documents:
Every deposit and withdrawal made at visa4d generates transaction records that we retain. This includes the amount, date and time, payment method used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX via Maybank2u or CIMB Clicks), and transaction status. We do not store your credit card number or full bank account details — sensitive financial data is handled directly by licensed payment providers.
System visa4d automatically records each player's gaming activity, including login sessions, games played, bet amounts, wins and losses, and time spent playing. This data is used for account management, dispute resolution, and responsible gaming monitoring.
When you access the visa4d, our systems automatically collect technical information including your IP address, device and browser type, operating system, screen resolution, and session data. This information is used for account security, detection of suspicious activity, and improving the overall user experience.
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Registration Data | Account management & identity verification | For the duration of active account + 5 years |
| KYC Documents | AML compliance & age verification | 5 years after account closure |
| Transaction Data | Financial records & dispute resolution | 7 years (legal requirement) |
| Gaming Records | Dispute resolution & VIP programme | 3 years after last activity |
| Technical Data | Security & fraud detection | 12 months |
visa4d use the personal data we collect solely for the purposes stated below. We do not use your data for any other purpose without first notifying you and obtaining your consent where required.
We do not use your data for: third-party advertising, sale to external marketers, commercial analytics sold to other companies, or any purpose not listed above. Should a new use of data be required in the future, we will notify you in advance.
visa4d does not sell or share players' personal data with third parties for marketing or commercial purposes. However, in the course of operating the platform, there are limited situations where player data may need to be shared with trusted parties:
To operate the platform effectively, visa4d work with carefully selected third-party service providers. These include server infrastructure providers that host platform data, payment service providers that process deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX and others, as well as game providers such as Evolution Gaming, Pragmatic Play and PG Soft, which require an anonymised player ID for gaming session purposes. All such providers are bound by strict data confidentiality agreements and may only use the shared data for their specific service purposes.
visa4d may disclose player data to the relevant authorities when:
In all of the cases outlined above, visa4d only discloses the minimum data necessary and will notify affected players where we are legally permitted to do so.
Important reminder: visa4d never shares players' personal data — such as full name, identification card number, banking information, or detailed gaming history — with any marketing entities, advertisers, or third-party analytics companies for commercial purposes.
visa4d implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or unlawful deletion.
Even though visa4d implement a range of security measures, the security of your account also depends on your own actions. We recommend:
If you suspect a security breach involving your account, please contact the support team visa4d immediately via live chat or by emailing support@visa4d.wine. We will respond promptly to protect your account.
Platform visa4d uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the visa4d. For guidance on managing cookies in popular browsers such as Chrome, Firefox and Safari, please refer to your browser's help section.
visa4d does not use third-party advertising tracking cookies to target ads at you on other websites. All cookies we use are strictly for platform operational purposes.
As a player visa4d, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact our support team.
You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 14 business days.
If any data we hold about you is inaccurate or out of date, you have the right to request an immediate correction.
In certain situations, you may request the deletion of your personal data. This is subject to any data retention obligations required by law.
You may request a restriction on the processing of your data under certain circumstances, such as when there is a dispute regarding the accuracy of that data.
You may request your data in a structured, machine-readable format for transfer to another service where applicable.
You have the right to object to the processing of your data for specific purposes, subject to the limitations set by the legal requirements of platform operations.
To exercise any of the rights above, please contact our support team visa4d via live chat or email at support@visa4d.wine, stating the right you wish to exercise along with any relevant details. We will process your request within a reasonable timeframe and notify you of the action taken.
visa4d retains players' personal data for as long as necessary to fulfil the original purpose of collection and to comply with applicable legal obligations. Retention periods vary by data type as outlined in the table in Section 2.
We uphold the principle that data should not be retained for longer than necessary. Once the purpose for which data was collected has been fulfilled and there is no legal obligation requiring its continued retention, the data will be securely deleted or anonymised (stripped of personally identifying elements) from our systems.
When you close your account visa4d your personal data is not deleted immediately. This is because:
Once the mandatory retention period expires, all relevant data will be securely deleted from our systems visa4d. Data that is no longer required for any active or legal purpose is deleted according to a scheduled purge process that runs automatically.
visa4d reserve the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in platform operating practices, new legal requirements, player feedback, or service improvements.
When material changes are made to this Privacy Policy, visa4d will:
Continued use of the platform visa4d following any Privacy Policy update will be considered full acceptance of the updated version. If you do not agree with the changes made, you have the right to close your account by contacting our support team.
We encourage you to review this Privacy Policy page periodically, especially before making any significant transactions. This is the best way to stay informed about how visa4d handles your data at present.
If you have any questions, concerns, or requests relating to this Privacy Policy or how visa4d handle your personal data, we encourage you to contact us directly.
Our Bahasa Malaysia-speaking team is ready to help you understand your privacy rights and handle any data-related requests efficiently and professionally.
Email: Send your privacy enquiries to support@visa4d.wine with the subject line "Privacy Policy Enquiry". We aim to respond within 2 business days.
Live Chat: For immediate enquiries, use the in-platform live chat function, which operates 24 hours a day, 7 days a week. Please indicate that your enquiry relates to data privacy so you can be connected with the right agent.
When submitting a data-related request, please include your full name and account number (if applicable) to help us verify your identity and process your request more efficiently.
Quick answers to the most frequently asked questions about privacy and data protection at visa4d
Your privacy and data security are the foundation of the trust that binds us to more than 500,000 Malaysian players. Register a free account today and play with full confidence that your information is always in safe hands.
Deposit via Touch 'n Go, GrabPay, DuitNow or FPX — all transactions are protected by 256-bit SSL encryption.
*Platform for players aged 21 and above only. Please play responsibly.